Help Center
Straight answers on sourcing, verification, memberships, logistics and trade assurance. If you can't find what you need, the trade desk replies to every direct message.
Create an account, find suppliers and submit your first buy request.
How suppliers and distributors are vetted before they appear on the platform.
Free Explorer, Buyer Pro, Business Sourcing and Enterprise Trade Desk tiers.
Ocean, air and cross-border movement out of Bangkok.
How money moves and how disputes are handled.
Password resets, data exports, and where to read the legal terms.
Getting Started
How do I create a buyer account?+
Use Sign in / Join Free in the top navigation. Buyer accounts are free; basic discovery of suppliers, industries and countries is open immediately after sign-up.
How do I find a supplier?+
Open the Suppliers directory, filter by industry and country, or use search. Company name, country and sector are public. Email and website are unlocked through a membership plan.
How do I post a buy requirement (RFQ)?+
Go to RFQ Board and select Post Buy Requirement. Specify product, target volume, destination market and decision timeline. Our trade desk reviews and routes it to matched suppliers.
Verification & Trust
What does Verified Supplier mean?+
A verified supplier has submitted business registration documents, tax ID, beneficial owner identification and a consular or chamber-of-commerce reference, which RL Group Asia has cross-checked.
How do I become a verified supplier or distributor?+
Go to /verification and complete the unified KYC workflow. You will be asked for company registration, tax ID, owner passport / ID, and a reference letter. Most reviews complete within 5–10 business days.
How is sensitive data handled?+
KYC documents are stored under restricted access and used only for verification, legal compliance and dispute resolution. See the Privacy Policy and Trust pages for full detail.
Membership Plans
What does a membership unlock?+
Memberships unlock supplier and distributor contact data (emails and websites), higher reveal quotas, RFQ matching, and access to senior trade-desk support. See the Membership page for the current plan matrix.
Can I upgrade or downgrade later?+
Yes. Plan changes take effect at the next billing cycle. Reveal quotas reset per cycle and do not roll over.
Do you offer enterprise terms?+
Yes. The Enterprise Trade Desk is sold by annual contract with custom quotas, dedicated sourcing analysts and procurement reporting. Contact the team via the Membership page.
Logistics & Shipping
Do you ship door-to-door?+
Yes. Our Bangkok logistics desk arranges pickup, export clearance, freight and destination customs through vetted local partners. See Services → Logistics for active lanes.
How do I get a freight quote?+
Send origin, destination, commodity, HS code if known, volume and ship date through the contact form. Rates for recurring lanes return within 1 business day.
Is shipment tracking available?+
Email milestone updates are standard for every booking. A self-serve tracking dashboard is on the roadmap and available by request for eligible verified accounts.
Payments & Trade Assurance
How do buyers pay suppliers today?+
Most transactions on the platform settle via bank transfer (T/T) or Letter of Credit directly between buyer and supplier, against pro-forma invoice. RL Group Asia can introduce a verified payment partner on request.
Is escrow available?+
Managed escrow and milestone-release payments are coming soon and available by request for eligible verified orders. Until then, the trade desk can advise on staged-payment terms appropriate for the order size.
What if there is a dispute?+
Trade Assurance covers eligible verified orders. Open a case via the Trade Assurance page within the claim window stated in the User Agreement; the trade desk mediates between the parties.
Account, Data & Legal
How do I reset my password?+
Use the Reset Password link on the Sign in screen. A reset link is sent to your registered email and is valid for a short window for security.
Can I export or delete my data?+
Yes. Submit the request from your account, or email the legal department. We honour deletion requests subject to legal retention windows for trade and tax records.
Where are the full legal terms?+
User Agreement, Privacy Policy, Refund Policy and Trade Assurance terms are linked from the footer under Legal.
Still need a human?
The RL Group Asia trade desk responds to every direct enquiry. Average first-response time is under one business day for verified accounts.